Serving Members Through Excellent Communication -

September 18, 2025 (for seasoned employees) – October 30, 2025 (for employees less than two years) 

This program is focused on training employees how to effectively serve our membership through excellent communication skills.  It will provide techniques to be active listeners, to be empathetic during high stress situations, utilize excellent phone skills, and how to be professional through written communication.  The program is designed to teach the employee the importance of professionalism during all forms of communication and how these techniques will help to resolve even the most difficult of situations.  At the completion of this course, the employee will have a skill set that will allow them to better communicate with our membership and even with those employees within the office.  (This combines 251.G1 Customer Service Communication Skills: Principles and Practices, 253.G1 Serving in Difficult and Emotion Situations, 252.G1 Serving Customers by Telephone, and Serving Members More Effectively with the Written Word.)