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Professional Development Courses

The 2020 schedule of professional development courses is listed below. For more detailed information and to register online, click the course title below.

All courses held at the Electric Cooperative Training Center in Smarr, unless indicated otherwise.

For any questions, registration assistance, or to make suggestions for future training, please contact Lauren Dodson at (770) 270-6964 or


Looking for the technical training course schedule? Click here.    For more members-only info & resources, click here to create a member account. [Registration Guide]




151.G1 Understanding How Your Utility Works Basics of Generation, Transmission and Distribution
Aug. 25

152.G1 The History of Electricity, Electric Cooperatives and the Seven Cooperative Principles
Oct. 20

161.G1 Microsoft Office Fundamentals Feb. 10

162.G1 Advanced Microsoft Office June 5

163.G1 Microsoft Excel Intermediate Aug. 17

167.G1 Getting the Most Out of Adobe Acrobat Pro June 11

171.G1 Soft Skills the Matter and Emotional Intelligence May 12

172.G1 Effective Communications and Writing in Business Aug. 7

173.G1 Time Management Skills for Improving Professional Productivity Feb. 17

181.G1 Quality Presentations - Public Speaking and PowerPoint Development March 10
291.G1 Maximizing Your Smartphone Photography Sept. 21

292.G1 DSLR Photography Workshop Oct. 5

293.G1 Creating Videos for Social Media Feb. 3

294.G1 Fundamentals of InDesign June 12

295.G1 InDesign Workshop - Taking Your Project to the Next Level Sept. 29

361.G1 Plan to Engage: How to Engineer a Member Engagement Plan July 21
251.G1 Customer Service Communications Skills Feb. 11

252.G1 Serving Members Using Excellent Telephone Skills March 31

253.G1 Serving Emotional, Difficult-to-Please Members and Co-Workers April 21

254.G1 Helping Members Conserve and Answering High Bill Concerns May 19

255.G1 Understanding Collections and Disconnections June 16

256.G1 The Customer Service Representative's Role in Crisis Management – Rate Increases, Outages and More Sept. 15

257.G1 Serving Diverse/Bilingual Members Aug. 11

258.G1 The Social Toolbox: Ten Social Skills for Every Customer Service Representative Oct. 13

259.G1 Maintaining an A+ Attitude and a Heart of Service Oct. 14

260.G1 The Co-op Employees’ Role in Engaging Members with Products and Services Nov. 10

265.G1 Introduction to Utility Warehousing Feb. 4

266.G1 Receiving, Shipping, & Safety Feb. 5

267.G1 Inventory and Materials Management Aug. 18

268.G1 Inventory Control, Automation, Returns, and Supervision Aug. 19

271.G1 Combating Negativity in the Workplace Aug. 26

272.G1 Safety & Security Practices for Front Office Employees Aug. 27

273.G1 Communicating Effectively in a Diverse Workplace Oct. 6

351.G1 Building an Effective Customer Service Team April 9

352.G1 Effective Recruiting, Interviewing, and Employee Engagement March 24

353.G1 Facilitation Essentials – How to Improve your Meeting Outcomes April 28

372.G1 Leveraging the Benefits of a Multigenerational Workplace Feb. 18

276.G1 Conducting Commercial Energy Audits May 18

277.G1 Heating and Cooling Load Calculations May 20

281.G1 Understanding Basic Accounting and Financial Statements for an Electric Distribution Cooperative May 18

282.G1 Fraud Prevention and Detection Feb. 4

283.G1 Understanding Work Order Accounting Feb. 13-14

481.G1 Advanced Financial Statements Form 7 and Form 990 June 22

482.G1 Public Assistance and Hazard Mitigation – Navigating the GEMA Reimbursement. Process March 31

655.G1 UGA EMC Management Development Program
Feb. 11-12, March 16-17, April 28-29, May 12-13, June 16-17

555.G1 UGA EMC Succeeding as a Supervisor
Feb. 25-26, March 24-25, April 14

2600.N1 Director Duties and Liabilities (CCD)
Jan. 27

2620.N1 Board Roles and Relationships (CCD)
Jan. 28

2630.N1 Strategic Planning (CCD)
Hosted at Colquitt EMC's Tifton Office
Sept. 14

2640.N1 Financial Decision Making (CCD)
Hosted at Colquitt EMC's Tifton Office
Sept. 15

913.N1 Cooperative Foundations: Co-op Legacy, Principles and Impact on Communities (BLC)
May 4

929.N1 Current Governance Issues in Policy Development (BLC)
May 5


Our Mission: Provide leadership and unity through advocacy, education and communications.

Georgia Electric Membership Corp. Headquarters
2100 E Exchange Place, Suite 510
Tucker, GA 30084

Front Desk: (770) 270-6950
Toll-Free: (800) 544-4362