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Professional Development Courses

The 2019 schedule of professional development courses is listed below. For more detailed information and to register online, click the course title below.

All courses held at the Electric Cooperative Training Center in Smarr, unless indicated otherwise.

For any questions, registration assistance, or to make suggestions for future training, please contact Lauren Dodson at (770) 270-6964 or lauren.dodson@georgiaemc.com.

 

Looking for the technical training course schedule? Click here.    For more members-only info & resources, click here to create a GeorgiaEMC.com member account. [Registration Guide]

 

 

COOPERATIVE ESSENTIALS & SKILLS DEVELOPMENT:



151.G1 Understanding How Your Utility Works Basics of Generation, Transmission and Distribution
Aug. 20



152.G1 The History of Electricity, Electric Cooperatives and the Seven Cooperative Principles
Sept. 17



161.G1 Microsoft Office for Beginners Feb. 1



162.G1 Advanced Microsoft Office June 14



171.G1 Soft Skills the Matter and Emotional Intelligence May 14



172.G1 Effective Communications and Writing in Business Aug. 6



191.G1 Maximizing Your Smartphone Photography Sept. 9



192.G1 DSLR Photography Workshop Sept. 24
 
 
SERVING COOPERATIVE MEMBERS & CUSTOMER SERVICE SKILLS:
 
251.G1 Customer Service Communications Skills Feb. 19



252.G1 Serving Members Using Excellent Telephone Skills March 28



253.G1 Serving Emotional, Difficult-to-Please Members and Co-Workers April 23



254.G1 Helping Members Conserve and Answering High Bill Concerns May 21



255.G1 Understanding Collections and Disconnections June 18



256.G1 The Customer Service Representative's Role in Crisis Management – Rate Increases, Outages and More Oct. 22



260.G1 Sales Skills for Cooperative Employees – Advanced Communication Techniques Nov. 14
 
 
COOPERATIVE FINANCE & ACCOUNTING:



281.G1 Understanding Basic Accounting and Financial Statements for an Electric Distribution Cooperative May 20



282.G1 Fraud Prevention and Detection March 12



283.G1 Understanding Work Order Accounting May 7



284.G1 Bankruptcy May 8



481.G1 Advanced Financial Statements Form 7 and Form 990 June 3
 
 
COOPERATIVE CULTURE & ORGANIZATION:



271.G1 Combating Negativity in the Workplace Aug. 29



272.G1 Safety & Security Practices for Front Office Employees Aug. 28



351.G1 Building an Effective Customer Service Team April 9



372.G1 Leveraging the Benefits of a Multigenerational Workplace April 30



471.G1 Achieving Your Business Strategy through Organizational Capability, Hiring and Onboarding March 26
 
 
UNIVERSITY OF GEORGIA LEADERSHIP CERTIFICATES:



555.G1 UGA Succeeding as a Supervisor (5-Day Format)
Location: ECTC - Smarr
Feb. 12-13, March 26-27, April 16



555.G2 UGA Succeeding as a Supervisor (5-Day Format) 
Location: Coweta-Fayette EMC
TBD



655.G1 UGA Management Development Program (10-Day Format) 
Location: ECTC - Smarr
Feb. 12-13, March 21-22, April 16-17, May 21-22, June 17-18



655.G2 UGA Management Development Program (10-Day Format) 
Location: Okefenoke REMC
Feb. 12-13, March 12-13, April 16-17, May 7-8, June 18-19



655.G3 UGA Management Development Program (10-Day Format) 
Location: Coweta-Fayette EMC
TBD
 
 

 

Our Mission: Provide leadership and unity through advocacy, education and communications.

Georgia Electric Membership Corp. Headquarters
2100 E Exchange Place, Suite 510
Tucker, GA 30084

Front Desk: (770) 270-6950
Toll-Free: (800) 544-4362