253.G1 Serving Emotional, Difficult -to-Please Members and Co-Workers
Serving Emotional, Difficult-to-Please Members and Co-Workers
One of the most challenging things a customer service professional must do is to deal with customers who are dissatisfied, difficult and sometimes even aggressive. The reality is that today these situations occur with increasing frequency. If the professional does not know how to deal with these customers, the situation can very quickly go from bad to worse. Attendees will learn:
How to avoid being manipulated or influenced by other peoples’ difficult behavior.
To understand the patterns of difficult behavior and how to respond effectively to each.
How to guide stressful and potentially dangerous customer confrontations toward successful conclusions.
The tuition for this course is $195 per participant and includes course materials and lunch. Your cooperative will be invoiced upon completion of the course. If you have any additional questions, please contact Lauren Dodson at email@example.com.
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