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255.G1 Understanding Collections and Disconnections
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255.01 Understanding Collections and Disconnections

When: Tuesday, June 18, 2019
9:00 AM
Where: Electric Cooperative Training Center
955 Rumble Road
Forsyth, Georgia  31029
United States
Presenter: Debra Ballard - The Ballard Group
Contact: Lauren Dodson

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255.G1 Understanding Collections and Disconnections

This class provides an overview of business related issues regarding service disconnects and collection processes in the utility industry. It highlights the skills necessary to position your utility in a positive manner during even the most negative of customer interactions. It also includes case studies of actual and potential customer situations that could have a negative impact on your utility, including legal action. This class will encourage attendees to review current procedures and past performance to prevent or reduce the number of potentially negative factors in these processes.

Attendees will learn how to appropriately interact with customers who are habitual late payers or who have had their electric service discontinued. A discussion of do’s and don’ts in collection activity will lead to better business practices. 

The tuition for this course is $195 per participant and includes course materials and lunch. Your cooperative will be invoiced upon completion of the course. . If you have any additional questions, please contact Lauren Dodson at

Our Mission: Provide leadership and unity through advocacy, education and communications.

Georgia Electric Membership Corp. Headquarters
2100 E Exchange Place, Suite 510
Tucker, GA 30084

Front Desk: (770) 270-6950
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