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253.G1 Serving Emotional, Difficult-to-Please Members and Co-Workers
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253.01 Serving Emotional, Difficult-to-Please Members and Co-Workers

4/23/2019
When: Tuesday, April 23, 2019
9:00 AM
Where: Electric Cooperative Training Center
955 Rumble Road
Forsyth, Georgia  31029
United States
Presenter: Debra Ballard - The Ballard Group
Contact: Lauren Dodson
7702706964


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Serving Emotional, Difficult-to-Please Members and Co-Workers

 

One of the most challenging things a customer service professional must do is to deal with customers who are dissatisfied, difficult and sometimes even aggressive.  The reality is that today these situations occur with increasing frequency.  If the professional does not know how to deal with these customers, the situation can very quickly go from bad to worse.  Attendees will learn:

  • How to avoid being manipulated or influenced by other peoples’ difficult behavior.
  • To understand the patterns of difficult behavior and how to respond effectively to      each.
  • How to guide stressful and potentially dangerous customer confrontations toward successful conclusions.

 

The tuition for this course is $195 per participant and includes course materials and lunch. Your cooperative will be invoiced upon completion of the course. If you have any additional questions, please contact Lauren Dodson at lauren.dodson@georgiaemc.com.

Our Mission: Provide leadership and unity through advocacy, education and communications.

Georgia Electric Membership Corp. Headquarters
2100 E Exchange Place, Suite 510
Tucker, GA 30084

Front Desk: (770) 270-6950
Toll-Free: (800) 544-4362