Bilingual Member Services Rep II

Title Bilingual Member Services Rep II
Company GreyStone Power Corp
Available Date Apr 11, 2018
Expiration Apr 20, 2018
Job Function Customer Service
Job Type Customer Service
Job Duration Full Time
Salary $16.02/hrly

Douglasville, GA

Travel Requirements


Minimum Education

HS Graduate/Equivalent

Minimum Experience

•Three to four years office experience in areas of customer service and/or dealing with the public.
•Call Center experience strongly preferred.

Job Description

•Provides accurate, clear, and complete information to members, co-workers, and all stakeholders.
•Maintains confidentiality of and discretion regarding all consumer information and account records.
•Uses good judgment to properly handle and/or process: a) payments for usage or deposits; b) start, stop, or transfer service; c) payment extension requests, d) refund inquiries, e) high bill complaints, f) energy audit requests, g) capital refund inquiries, and other tasks as required.
•Identifies, researches, and resolves member issues using computer systems and resources, and through inter-departmental interactions.
•Demonstrates an awareness that the job exists to effectively serve each and every member.
•Promotes our ancillary services to help reach the corporate sales goals for the department.
•Adheres to all corporate and departmental policies, directives, and processes.
•Takes ownership of tasks through to completion.
•Embraces feedback on performance.
•Performs other duties, tasks, or functions at various locations as instructed by supervision.

Job Requirements MUST SPEAK FLUENTLY IN ENGLISH AND SPANISH. •College degree and/or some college strongly preferred. •Excellent problem solving skills, organizational skills, attention to detail, and professional appearance. •Proficiency with PC using MS Word, MS Excel and MS Outlook to prepare, complete and distribute reports and other pertinent information to management and/or team members. •Excellent listening, verbal, written, and interpersonal communication skills. •Visual ability to enter and obtain information to/from network PC. •Ability to perform multiple duties while experiencing interruptions. •Prefer good knowledge of our service area. •Ability to maintain confidentiality of member information. •Ability to follow company directives, policies, and procedures, as well as accept and positively respond to supervisory guidance and coaching. •Aware that the primary responsibility for all MSRs is to be available at all times and promptly handle member needs either face-to-face or through answering ACD phone calls. •Satisfactorily pass GreyStone’s employment physical, and drug, background, and credit screenings. •Ability to consistently meet or exceed the established monthly, quarterly, and year-end performance goals. •Excellent attendance and punctuality.